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Ephemeral Self Help

Customer Help Center

Order FAQ's

Where is my order ?

I placed an order but never received a confirmation email...

Can I cancel or amend my order?

I ordered two or more products, but have only received one... what's happening?

Will I be charged duties and taxes?

I want to return something ?

What is the return policy ?

When will I get my refund?

How long does it take to ship my order?

How does shipping work?

My tracking info shows my package was delivered, but I never received it.

Can you deliver to a PO Box?

Do you have any physical store locations?

The item I ordered is defective, what do I do?

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